John Deere
Huron Tractor

Grow with us, and have a part in making Huron Tractor the “Right Choice” for our Customers!

Huron Tractor is one of John Deere’s largest partners in Canada, with eleven locations servicing Southern Ontarians. We’re proud to serve a community of customers that spans agricultural operations, commercial enterprises and homeowners, with one of the largest inventories of machines and parts in Canada.

Customer Support Advisor

Location: Exeter, Ontario
Position Type: Full-time Permanent

Job Description

This position works within our Precision Ag. Department, reporting to the Department Manager. The main focus of this position will be supporting customers with their precision products.

Why Huron Tractor?

Our commitment to great customer service starts with the great people on our team. We take pride in helping our employees develop careers that reward, enrich and grow with the individual.

  • Great training opportunities through John Deere, as well as internal training
  • Competitive compensation
  • RRSP’s and extended benefits
  • Employee Discounts
  • Future Growth Opportunities
  • Excellent team environments with a Social Committee that plans great events

Job Responsibilities

  • Manage “Precision Ag Support Centre” and triage incoming telephone calls
  • Focus on customer support excellence
  • Process all precision ag related services and administration tasks
  • Coach users through the precision product applications and provide intermediate level support
  • Assist in educating customers and staff on using precision products in classroom sessions
  • Work on some special projects associated with the Precision Ag Support Centre
  • Some activities listed above may include working weekends and evenings during planting and harvest season

Preferred Skills and Qualifications

  • Experience in a customer support role, a role within agriculture is preferred but not required
  • Strong technical ability, and proficient knowledge of database software, and computer application systems.
  • Exceptional self-starting abilities
  • Strong communication and organization skills
  • College diploma or equivalent in related technical, agricultural, or mechanical program preferred

Please forward resumes with cover letter stating how your qualifications and experience fit with the position. Apply in confidence to no later than June 9th by 4:00 pm. We thank all for applying however only those selected for an interview will be contacted.

This job description is not meant to be an all-inclusive list of duties and responsibilities, but is a general definition of the position's scope.

Huron Tractor welcomes and encourages applications from all individuals, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, as well as any other characteristic protected by federal, provincial or local law. Accommodations are available to applicants with disabilities throughout the hiring process. If you require accommodations, please contact Human Resources at 519-235-1115