Support Offerings

2018 Integrated Solutions (IS) Service Agreements

Huron Tractor Ltd. continually strives to provide the best service and support in the industry. To help our customers push the frontiers of precision agriculture we have created three levels of IS Service Agreements. These agreements have been designed to help our customers obtain as much value as possible out of their John Deere IS systems.

Note: Limit of one package per organization.

IS Bronze Package ($299/year)

One scheduled farm visit to perform the following tasks:
  • Software updates (up to two GreenStar systems)
  • Optimize and setup (up to two GreenStar systems)
  • Ensure up to two systems are field-ready
  • Business hours phone support on IS products from our IS Consultants
With the purchase of an IS Bronze Package you will also receive HT PRIORITY SERVICE.

IS Silver Package ($599/year)

Two scheduled farm visits to perform the following tasks:
  • Software updates (up to two GreenStar systems)
  • Optimize and setup (up to two GreenStar systems)
  • Ensure up to two systems are field-ready
  • Business hours phone support on IS products from our IS Consultants
With the purchase of an IS Silver Package you will also receive HT PRIORITY SERVICE.

IS Gold Package ($899/year)

Three scheduled farm visits to perform the following tasks:
  • Winter and summer software updates (up to four GreenStar systems)
  • Optimize and setup (up to two GreenStar systems)
  • Ensure up to four systems are field-ready
  • Unlimited business hours phone support on IS products from our IS Consultants
With the purchase of an IS Gold Package you will also receive HT PRIORITY SERVICE.

IS Platinum Package ($1499/year)

Four scheduled farm visits to perform the following tasks:
  • Winter and summer software updates (greater than four GreenStar systems)
  • Optimize and setup greater than four GreenStar systems for planting and harvest
  • Ensure greater than four systems are field-ready
  • Unlimited business hours phone support on IS products from our IS Consultants
With the purchase of an IS Platinum Package you will also receive HT PRIORITY SERVICE.

Confidentiality agreement between the customer and Huron Tractor Ltd.

Current Integrated Solutions GOLD or PLATINUM support package (dependent upon number of GreenStar systems).

Non-Service Agreement Customers
  • Do not receive HT PRIORITY SERVICE
  • ALL IS Department service calls are billed out at $100/hr plus travel time from the nearest Huron Tractor location All machine related issues will be taken care of and billed out by the service department. Examples of machine related issues include faulty wiring harnesses, sensors, controllers etc.

Service Agreement Customers

ALL MACHINE RELATED ISSUES WILL BE TAKEN CARE OF BY THE SERVICE DEPARTMENT AND WILL BE BILLED OUT SEPARATELY FROM THE IS SERVICE AGREEMENTS. Examples of machine related issues include faulty wiring harnesses, sensors, controllers etc.